How
Behaviour is assessed against the 'what it is' guidance across the Living Values.
Independent reconstruction / S6 / Reviewed
Performance & Growth Rating Scale
A Support Centre rating framework combining values-aligned behaviours, described as the 'how', with delivery against objectives and big rocks, described as the 'what'.
Scope: Support Centre only
This page was written by Inside MECCA. It is not an official MECCA document, a copy, an extract or a downloadable substitute for the source.
Independent editorial reconstruction
The two-page scale shows how behaviour and results are combined into an overall performance rating.
The wording below is a research paraphrase created by Inside MECCA. It should not be read as MECCA's wording or as proof of an official, current or universally applied process.
To guide Support Centre performance ratings and show the relationship between behavioural and outcome measures.
- MECCA Support Centre team members
- Managers assessing performance
- Workday performance processes
- Assess values-aligned behaviour
- Assess outcomes against objectives and big rocks
- Provide real-time feedback and coaching
- Enter inputs into Workday
- Demonstrate behaviours aligned with the Living Values
- Deliver outcomes against objectives and quarterly big rocks
- Respond to feedback
- Living Values
- Annual objectives
- Quarterly big rocks
- Workday
The scale refers to performance across each quarter of the year and an overall annual rating.
- Behaviour and results both inform ratings
- Feedback should address concerns in real time
- Ratings use a published combination matrix
- Workday records the inputs
What
Outcomes are assessed against objectives and quarterly big rocks.
Overall rating
Workday combines the how and what inputs to produce a rating.
- Were employees told how both measures would be assessed?
- Was feedback provided in real time?
- Were objectives and big rocks documented?
- Could employees understand or challenge the inputs used?
01Set expectations
Values, objectives and big rocks
02Assess how
Behaviour against Living Values
03Assess what
Outcomes against goals
04Record
Inputs entered in Workday
05Rate
Overall rating produced
More evidence can be linked as it becomes available
That may include an authenticated version, implementation records, meeting notes, training material or an organisational response.
Experience is assessed separately from policy
Contributor accounts are not merged into the organisational source. They are coded, assessed and linked only where consent, relevance and source safety allow.
Where the evidence stops
This reconstruction does not authenticate a source or establish workplace practice.
It does not establish that any underlying material was official, current, mandatory, complete, distributed to employees or consistently followed. The original source is not available through this site.